Delivery & Returns
|Standard Delivery||International Delivery||The boring small print|
|Faster Delivery||Delivery restrictions||Christmas Delivery|
We know how stressful it can be in the run up to Christmas, but when it comes to buying from Readmans it needn't be.
Last order dates are:
Standard UK Delivery - Due to current delivery performace of Royal Mail 2nd class & Hermes we do not recommend nor can we guarantee delivery before Christmas by using this service. Orders using Standard UK Delivery must by placed by Friday 16th December.
Faster Standard UK delivery – Monday 21st Dec
Next Working Day UK delivery - Tuesday 22nd Dec
You are still in time for last minute Christmas Shopping. You can choose from the following UK delivery options at checkout. We do not recommend Standard Delivery due to high levels of demand through Royal Mail and Hermes.
Please Note that Next Working Day and Saturday delivery will require a signature upon delivery.
Orders of £49 and over - FREE
Orders under £49 - £3.95
We deliver most items within 3-5 working days.
|Standard UK delivery is FREE on all orders of £49 and over. We charge £3.95 for standard UK delivery on orders under £49.
Faster Standard UK delivery (aim 3 working days) - £4.50
Next working day UK delivery (Monday - Friday) - £5.99
Saturday UK delivery - £9.95
Next working day UK delivery before 10.30am - £10.95
Next working day UK delivery is available for Monday to Saturday delivery; order by 2pm previous day (excluding public bank holidays).
Providing a valid mobile number or email address is available a pre delivery notification will be sent to you. This will include details of the delivery time slot and an option to arrange other suitable delivery.
|Faster Standard UK delivery||£4.50||Monday to Saturday 7.30am - 6pm excluding public holidays. Order by 2pm previous working day.|
|Next Working Day UK delivery||£5.99||Monday to Friday 7.30am - 6pm excluding public holidays. Order by 2pm previous working day.|
|Saturday UK delivery||£9.95||Saturday 7.30am - 6pm. Order by 2pm Friday. Not available if Friday is a public holiday.|
|Next Working Day UK delivery before 10.30am||£10.95||Monday to Friday 7.30am - 10.30am excluding public holidays. Order by 2pm previous working day.|
We are looking to setup international delivery options soon. If you would like international delivery, please contact us with your details and well will let you know.
We deliver to most postal areas in the UK including Northern Ireland, but we're sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale if you have requested Next working day delivery. If you've requested this service and your order is going to a postcode listed below, please allow extra time for the item to arrive as shown. The table indicates the total timescale for delivery from the date you place the order, providing you do so by 3pm on a working day.
Standard delivery will not usually be affected and remains 3-5 working days.
Please note: working days exclude Saturdays, Sundays and public holidays.
All delivery options are subject to availability and working days exclude public holidays
On rare occasions, we may need to delivery items outside the published timed windows. We can't guarantee delivery within our usual timescales to a small number of remote rural areas; see the section on Restricted delivery & postcode exceptions for more details
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
We’re sorry, but we don't deliver to BFPO addresses
Our returns policy
In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.
Please note that in the interests of hygiene, items marked with a '+' next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach us.
Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
We recommend you use a postal service that insures you for the value of the goods you are returning.
For details of how to make a return please see below How To Return An Item.
We also accept cancelled orders under the Distance Selling Regulations – Please click here for more information
At Christmas, we know items are bought in advance and given as gifts at Christmas time. So if you're ordering items now for Christmas presents, you may return them up to 10th January, as long as they have not been worn or used, and have the original labels attached.
The returns policy for Christmas decorations is 14 days from the date of in-store purchase, or if we deliver the product to you, then within 14 days from the date you received it. The product must be unused and within the original packaging. This 14 day policy does not apply for faulty items and does not affect your consumer rights
Our aim is to provide a hassle free service. You have 28 days to decide if you want to return any item within your order. All you have to do is simply use our Returns System.
You can access our Returns System by logging into your account by clicking ‘My Account’ and then go to ‘Completed Orders’. Once we have received your Returns Request we will provide you with a Returns Number and further details. It can take up to 7 days for us to receive your return, depending on which postal service you use.
However once we receive them, we will inspect and process the goods within 48 hours to ensure you receive what you want as quickly as possible. So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your account.
Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email. In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
Please send your returned items to:
Whitehall Road East
It is important that you clearly mark your package with the Returns Number